Wanted CRM, Delhi

Responsibilities of the Candidate:
CRM Strategy and Implementation:
Develop and execute CRM strategies to improve client engagement, retention, and satisfaction.
Implement and manage CRM software and tools to streamline client interactions and processes.
Client Relationship Management:
Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues.
Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business.
Data Management and Analysis:
Maintain and update client records in the CRM system, ensuring accuracy and confidentiality.
Analyze client data and feedback to identify trends, opportunities for improvement, and areas for growth.
Requirements:
Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
Analytical skills with the ability to interpret data and generate actionable insights.
Detail-oriented with strong organizational and problem-solving abilities.
Proficiency in Microsoft Office and other relevant software.