Customer Service Role (1-3 Yrs) Noida (After-Sales/Customer Service)

Customer Delight Executive will offer excellent customer service and after-sales support. To be successful as a Customer Delight Executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.KEY RESPONSIBILITIES :- Assist clients in resolving issues and complaints concerning purchased products or services.- Maintain contact with clients to obtain customer feedback regarding product/service quality.- Create a world-class customer experience, and we intend to build our customer delight operations as a centre of excellence and a source of competitive advantage.- Refer unresolved customer grievances or special requests to designated departments for further investigation.- Make regular calls to existing clients and take care of welcoming the new clients with a personal touch and creating the wow factor.- Responsible for engagement through client visits in order to facilitate good customer satisfaction and retention.- Obligation to travel either in India or elsewhere for Business purposes.PERSONAL COMPETENCIES :- 1-3 years of experience in Customer Service or Seller Support function.- Excellent communication skills in Hindi and English are a must- Ability to communicate correctly and clearly with all customer base- Familiarity with Microsoft Excel, Microsoft Word, Internet Explorer, and Android App- Operational flexibility with the working schedule may be expected to work on weekends, holidays, and travel either in India or elsewhere for Business purposes.- Familiarity with Business Etiquettes- Presentable and Professional behavio (ref:updazz.com)

Payroll Type : Permanent