Crosslight Appmissions - Technical Support Engineer (2-3 Yrs) Bangalore (Others)

As a Customer Support Engineer you will be providing support to customers in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges. Required Skill : - Excellent communication skills and proper accent.
-Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
-Able to work independently, responding to customer issues and driving them to resolution without supervision - Logical approach to problem solving.
-Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
-Maintain good relationships with teammates and customers with quality interpersonal skills. Responsibilities : - Maintain and document customer interactions in our case tracking tool - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
-Be an effective advocate for the customer and deliver an excellent customer experience - Contribute to the analysis and testing of features as a strong individual contributor.
-Document procedures, processes and identify frequently asked questions - Regular follow ups with customers with recommendations, updates and action plans.
-Should be good team player and ready to take any task Education : Bachelors or Masters Degree in Engineering. Experience : 2-3 years Salary : Best in the Industry Night Shift Allowance Job Location : Bangalore, India

Required Skills : English