SalesForce.com - Success Engineer - Development Support (3-8 Yrs) Hyderabad (Systems/Product Software)

Willing to work in any shifts ? Do you have excellent communication skills ? Willing to work with one of the best companies in the Tech world? Willing to relocate to Hyderabad ? here you go Looking for development support/ technical support/Salesforce developer candidates who is willing to work in any shifts and who has excellent communication skills. Skills : Force.com implementation, Visual Force,Apex Programming, Integration, Lightning, Salesforce Expertise, Excellent Communication Skills, Trouble shouting skills. Note : We are planning to do a hiring event in Bangalore - 4th May Saturday. Salesforce is the worlds largest provider of customer relationship management (CRM) cloud solution. We pioneered the shift to enterprise cloud computing, and today were 1 across our core product lines Sales Cloud, Service Cloud, Marketing Cloud and Salesforce Platform. Fastest Growing Top 10 Software Company Forbes Most Innovative Companies 8 consecutive years (2010-2017) Fortunes Top 100 Company to Work For (8 consecutive years on the list) LinkedIns Most In Demand Company to Work For Glassdoors Top Places to Work and Top Company for Benefits and Perks Fortunes 3 Best Workplaces for Giving Back Fortunes Best Workplaces for Diversity Indeeds 50 Top Companies to Work For Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today were delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes and one of Fortunes 100 Best Companies to Work For. Our "more human, less corporate " culture is built around doing work that matters, winning as a team and celebrating success. Job Location : Hyderabad, India Position : Signature Success (MCS) Engineer The Mission Critical Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.coms Mission Critical Support handling and execution of Severity 1 and 2 cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The MCS team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, RD, and our Support Operations team. As a member of the MCS team, the MCS Engineer (Technical) is technically competent, business oriented and highly customer centric. Key Responsibilities : - Serve as a Trusted Advisor, drive conversations with our customers Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, Release Management and Application Governance.
-Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues - Understanding how MCS customers use our technology (integration points, implementation setup, etc.) and ensure we understand how they are measured so we can align our success metrics.
-Provide proactive support, including but not limited to; proactive system/limit monitoring and communications, deep Splunk analysis, creating STEW (Salesforce Transaction Early Warning) alerts and queries, working with CCE and Technical Enablement teams on proactive tuning, and provide recommendations to minimize potential service disruptions.
-Advocate MCS customers priorities internally within Salesforce. Liaise and work closely with the Salesforce RD and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with RD on pilot programs - Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues - Assist developers in troubleshooting their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
-Participation in MCS project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional white glove support practices associated to incident prediction and prevention capabilities.
-Serve as a Subject Matter Expert (SME) exhibiting the highest level of expertise in providing Salesforce Support. The SME may be asked to review, improve, and approve technical work; to guide others; an...

Required Skills : English