Senior Manager - Campaign Production Analyst (13-17 Yrs) Bangalore (Systems/Product Software)

The Sr Manager position is responsible for leading a team of Production Managers across multiple job functions. Sr Managers will work in conjunction with Production Managers, production analysts, US Campaign Solutions Leadership, and internal/external Clients. Business hours : North America ET or MT time zone Duties and Responsibilities : - Directly manage and develop Production Managers.
-Oversee all full service campaign operations within purview and ensure all requests are delivered according to contract requirements.
-Oversee process for onboarding new clients.
-Responsible for 100% quality work and Client satisfaction within purview.
-Oversee campaign process and production resources for Harmony and DREAM Full Service Customers within book of business.
-Queue management and resource assignment on incoming business.
-Participate in new hire selection process.
-Lead and/or develop content for on-going team training programs.
-Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.
-Assist in the development, communication, and rollout back-up plan across book of business during production resource outages.
-Reporting: Track key metrics including Client billable activities, individual productivity, etc. Ensure immediate teams reports are current and accurate. Minimum Qualifications: - Bachelors Degree required - Previous experience as a Campaign Production Analyst and/or in Leadership in the Digital Marketing space.
-Special emphasis is on resource management, customer service, escalation management/problem resolution, gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies. Relevant experience may also include some of the following: - Has previous management experience - Has performed Production tasks within the SDLC process - Has supported Change Management and Issue Management - Has had experience consulting with external client contacts - Has contributed to or authored client deliverables - Has maintained project/account documentation - Has worked with technical staff to design and implement technical solutions - Has experience in systems development - Has participated in integration of new development into an existing technical solution - Strong and proven leadership skills - Good written and verbal communications skills - Good negotiation skills - Good time management skills - Detail-oriented, able to multi-task and prioritize - Good listening skills - Self-starter with a strong initiative

Required Skills : English