Product Support Executive - IT (0-2 Yrs) Pune (Others)

Requirements : - Excellent problem-solving and communication skills.
-He/ She should be presentable.
-Proven work experience as a Support Engineer or similar role. Need to have excellent knowledge about the product.
-Good understanding of computer systems, mobile devices and other tech products.
-Ability to diagnose and troubleshoot basic technical issues.
-Ability to provide step-by-step technical help, both written and verbal.
-Multi-Tasking; support engineer need to handle technical issues from multiple customers at the same time, along with other responsibilities. Job Description : - Responsible to solve customer queries regarding product.
-He / She need to use email and chat applications to give customer quick answers to solve issues.
-Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Develops a strong relationship with the customers and generates trust with an open and interactive communication.
-The only aim is to ensure customer satisfaction by solving their issues regarding product.

Required Skills : English