Data Resolve Technology - Deployment & Support Engineer (2-3 Yrs) Noida (Others)

Summary of the Role : This role requires handling of support and deployment activities of our core products via remote sessions and on-site client visits. Roles Responsibilities : - Respond to customer cases assigned to you in line with SLA.
-Ensure full understanding of the issue (including impact to customer) - Gather logs, configuration details and attempt to reproduce the reported issues.
-Research the issue with team members and in the knowledge base/documentation as needed.
-Document all interactions and case details, including a detailed description of the issue and any resolutions provided/recommended.
-Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.
-Participate in knowledge sharing (discussions and input towards knowledge base/documentation) - - Perform other duties and projects as assigned. Professional Skills required : - Excellent English and Hindi communication skills with positive approach - Experience of Deploying application at client location - Troubleshooting of cross platform OS ( Windows, Linux, Mac) - Familiarity with support tools ( Team viewer, WebEx, Go to assist, Windows Remote Assistance etc) Good understanding of the following subjects : a. Networking fundamentals (TCP/IP, 3-way handshake, DNS, UDP etc.) b. Application Layer Protocols SMTP, FTP HTTP etc. c. SSL/TLS d. Routing e. Firewall Antivirus f. Proxy - Excellent written and verbal communication skills(Speech clarity, voice clarity, good pronunciation - Linux fundamentals (Command line navigation and basic features, file system, permissions, networking, etc.) - Windows (Permissions, services, file system, Event Viewer, etc.) - Active Directory (Domains, structure, permissions, group policies, etc.) - Postgres fundamentals (Management interface, accessing logs, backup-restore, browsing databases, simple queries, permissions, jobs, etc.) - Knowledge of Linux administration is must.

Required Skills : English