Network Operations Manager - CCNA/CCNP/CCIE/ITIL Certified (5-15 Yrs) Bangalore (Others)

Role: - Supervise a 24x7 Network Operation Centers (NOC) shift operations and personnel; - Assign and manage the work load of shift personnel, as well as escalate resource constraints to Management; - Oversee day to day NOC operations, escalations, ticketing and communications with all customers; - Further develop process and procedures within the NOC; - Update and maintain documentation associated with processes and procedures; - Continuously improve and develop systems to proactively monitor the infrastructure we manage; - Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues - Subject to call 24 hours, 7 days a week; - Responsible for managing outages, SLA, uptime, service availability, root cause analysis; Requirements : - Degree in Engineering (Communications / Electrical Electronics / Computer Science) - CCNA/CCNP/CCIE/ITIL certification preferred - Knowledge in Network concepts; server computing, telecom technologies - Understanding of TCP/IP and QOS in the LAN, WAN and WLAN - Expert in IT service management best practices - Understanding of LAN (Layer 2), WAN (Layer 3) networking protocols and technologies including switching, routing and security - Understanding of Basic Voice technologies/PRI/SIP - Min 5 year of experience in managing NOC environment; - Aware of standard network best practices and integration of all tools; - Analytical and problem skills; - Ability to interact efficiently with peers and customers is required; - Ability to multitask effectively;

Required Skills : English