Technical Support Engineer (4-5 Yrs) Pune (Others)

Desired Skills and Experience : - PLC / HMI programming experience for at least one brand (Allen Bradley/Siemens / Mitsubishi / Omron / Schneider / Delta / Renu) - IEC61131-3 programming with good knowledge of programming using CODESYS or STRATON - Experience of Installation and commissioning in the field - Experience of handling and resolving field complaints - Analytical skills - Communication skills - 2 years of relevant work experience in the field of Industrial Automation and Control Systems - Bachelors Degree in Engineering (E&TC / Instrumentation) Job Specifications and Job Requirements : - Prompt and efficient post-sales support, includes application development, installation and commissioning of products, attending service calls, support sales channels - Prepare demo applications for product demonstration and training - Prepare and maintain repository with detail and up-to date technical information related to products - Prepare relevant technical information, wiring and installation details and drawings for product brochures, data sheets. Manuals, application notes, training manuals - Provide direct technical support to customers and our sales channels - Site visits to customers for problem solving - Maintain field complaint database for all products (including legacy products) and work closely with Engineering to get issues resolved quickly - Maintain track record of issue fixes and providing update patches to all channels pro-actively - Provide inputs to Engineering team regarding new features, enhancements, issues and facilitate product growth - Travel to customer site and locations for support, training as and when required - Ability to work as per European or American time zone as and when required and provide remote support or training

Required Skills : English