ActionEdge Knowledge Services - Project Manager (0-7 Yrs) Ahmedabad (Others)

Who are we : - We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities.
-Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research. What we are looking for : We are looking to dynamic Project Manager to drive end to end requirements for our projects. What youll be doing : - Conduct kick off calls with client to understand the project requirements - Conduct required secondary research to understand the project topic and content - Handle all client queries/escalations - Assist the software team to build Survey Programming link and to check it thoroughly - Coach team, Team Leaders, Quality Leader and Reporting Analyst on each project before the fieldwork begins - Ensure that all the client documents and program links are checked and then sent to the client - Assist reporting team to prepare project status report and to track the project status (production/reporting) daily - Meet Researchers periodically to understand the field level challenges/observations and share it with clients - Prepare weekly productivity report for Operations Head - Ensure that processes are set and are followed - Give full prioritization to client requirements - Ensure that targets are met as per set timelines set per project What are the skills that youll need to succeed in this role : Technical Skills : (Behavioral Skills ) - Tools Knowledge : SPSS, Excel (Customer Delight) - Risk Management Motivating Team - Know- how about IT KPO industry Flexibility - Email Etiquettes Communication Skills - Project Knowledge Time Management Skills - Adherence to SLA Being a role model - Focus on overall Project Quality Proactiveness - Industry Vertical Knowledge Transparency - Research Skills Coaching Team - Problem Solving (Anticipate problems, arrive at solutions) - Self awareness-Discipline What are the perks in store for you : - You will gain extensive knowledge of various trends in various markets/countries across various products, services - You will learn global business requirements via interaction with our global clientele

Required Skills : English