Manager - Customer Service (1-5 Yrs) Kolkata (After-Sales/Customer Service)

Primary Responsibilty:Customer service- Performance management : Setting goals, measuring performance, and reporting on results - Process improvement : Developing and improving customer service procedures, policies, and standards - Communication : Communicating with internal teams and customers, and generating sales leads - Customer data : Keeping records of customer interactions and processing customer accounts - Budget management : Overseeing the customer service department budget - Customer service : Responding to customer inquiries, handling complaints, and providing solutions - Team management : Hiring, training, and supervising customer service staff (ref:updazz.com)

Payroll Type : Permanent