Executive - Customer Support (0-30 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service)

Designation : Customer Support ExecutiveGender : FemaleFunctional Area : Customer ServicesRoles & Responsibilities :- Respond to customer queries, whether through phone calls, emails, live chat, or in-person interactions.- Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.- Place orders, track shipments, or make changes to existing orders.- Handle complaints professionally, aiming to find a satisfactory resolution.- Need to keep accurate records of customer interactions, including details of inquiries and resolutions.- Escalate issue to higher authority or concerned department.- Collect feedback from customers to help improve products and services.- Adhere company policies and industry regulations when interacting with customers.Requirements :- Needs to have excellent communication skills.- Problem solving abilities with patience.- Basic knowledge of MS Office. (ref:updazz.com)

Payroll Type : Permanent