Area Service Manager - Sales Support (5-10 Yrs) Hyderabad/Raipur (After-Sales/Customer Service)

Key Responsibilities:- Oversee and manage service operations for the assigned area, ensuring high levels of customer satisfaction and service quality.- Lead and train service teams to deliver exceptional service and maintain technical competence.- Implement service policies, procedures, and best practices to optimize efficiency and effectiveness.- Monitor service metrics and key performance indicators (KPIs) to evaluate service performance and identify improvement opportunities.- Collaborate with sales and marketing teams to promote service offerings and support customer retention initiatives.- Manage customer complaints and resolve issues in a timely and professional manner.- Conduct regular field visits to service centers to ensure adherence to company standards and guidelines.- Analyze market trends and customer feedback to enhance service offerings.- Prepare and present regular reports on service performance, customer satisfaction, and operational challenges to senior management.- Ensure compliance with safety and quality standards in all service operations.Qualifications and Skills:- Proven experience as an Area Service Manager or similar role in the two-wheeler industry.- Strong technical knowledge of two-wheeler service and maintenance.- Excellent leadership and team management skills.- Strong analytical and problem-solving abilities.- Exceptional communication and interpersonal skills.- Proficient in service management software and tools.- Ability to work in a fast-paced environment and handle multiple tasks effectively. (ref:updazz.com)

Payroll Type : Permanent