Executive - Customer Experience (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Customer Interaction : Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues to enhance the overall customer experience.Feedback Management : Gather and analyze customer feedback to identify trends and areas for improvement, ensuring a high level of customer satisfaction.Order Management : Assist customers with order placements, tracking, and returns, ensuring a seamless shopping experience.Collaboration : Work closely with cross-functional teams, including sales, marketing, and logistics, to streamline processes and enhance customer service delivery.Performance Metrics : Monitor and report on key performance indicators (KPIs) related to customer experience, striving to meet or exceed established targets.Problem Solving : Proactively identify and resolve potential issues before they escalate, ensuring customer concerns are addressed promptly and effectively.Training and Development : Stay updated on product offerings and industry trends to provide accurate information and recommendations to customers.Key Skills:- Strong communication and interpersonal skills.- Proficient in customer service techniques and best practices.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Proficiency in CRM software and Microsoft Office Suite.Qualifications:- Bachelor s degree in Marketing or a related field.- 1 year of experience in customer service or a similar role, preferably in the e-commerce industry. (ref:updazz.com)

Payroll Type : Permanent