Humans Of Bombay - Senior Manager/Manager - Client Servicing & Retention (4-8 Yrs) Mumbai (After-Sales/Customer Service)

Responsibilities :- Creating a positive onboarding experience for new clients.- Understanding the client/campaign brief and coordinating with client and internal teams to execute the campaign.- Cultivating solid relationships with clients through the provision of exceptional after-sales service.- Developing effective communication platforms for clients and staff.- Inspiring repeat business from clients.- Monitoring and measuring client satisfaction.- Liaising with different internal departments about client queries.- Dealing with client requests and troubleshooting campaign related problems- Responding to client inquiries in a timely and professional manner.- Maintaining an accurate record of all existing and potential clients/campaigns- Developing aggressive retention strategies- Meeting with the business team to propose client retention solutions.- Building positive relationships with clients and business associates. (ref:updazz.com)

Payroll Type : Permanent