Phykon - Technical Support/Customer Support/Success/Service Specialist - US Voice Process (2-6 Yrs) Trivandrum/Thiruvananthapuram (After-Sales/Customer Service)

Job Title: Technical Support Specialist (Customer Success/Support/Service)- Voice Process-US RegionLocation: Technopark, TrivandrumExperience: 2 to 6 yearsShift Timings:7:30 PM to 4:30 AM10:30 PM to 7:30 AM (Rotational Shift)24/7 Rotational shiftQualifications: Graduation in any streamJob Overview:Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.Responsibilities:- Respond promptly to customer requests via telephone, email, and chat.- Maintain high levels of quality, productivity, and customer satisfaction.- Appropriately escalate issues and coordinate with supervisors for timely resolution.- Consistently meet productivity, quality, and sales targets.- Log and report all customer issues in the customer relationship management (CRM) database.- Promote sales of technology equipment and devices.- Deliver an excellent customer experience and contribute to brand promotion.Requirements:Must Have:- A neutral English accent (free from Mother Tongue Influence)- Exceptional verbal and written communication skills in English- Willingness to work in any shift within a 24/7/365 environmentGood to Have:- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues- Networking certificationsJoin Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.Apply Now to embark on a rewarding career with us! (ref:updazz.com)

Payroll Type : Permanent