Manager - Telecalling - BPO (6-8 Yrs) Ahmedabad (Telesales/Inside Sales/BPO)

1. Lead & manage daily productivity levels of > 35 tele-callers and achieve target business numbers like disbursement, PF collection, Insurance attachment, etc.2. Develop a short-term and long-term strategy in tandem to achieve the business targets3. Provide product trainings and refresher training to existing as well as new joining team members4. Communicate clear instructions to team members & tender active reception to team member s feedback on daily calling process5. Lead, motivate, and hand-hold low performing team members to scale up to meet minimum benchmark productivity levels6. Data massaging and allocating data to TMEs engaged in day-to-day Business in a strategic model7. Hiring and Retention of tele-callers to maintain threshold seat occupancy level throughout the month8. Other dynamic KRAs would be added subsequently as per Business Requirements. (ref:updazz.com)

Payroll Type : Permanent