Product Expert - Customer Success (1-3 Yrs) Chennai (After-Sales/Customer Service)

Roles and responsibilities- Troubleshoot and replicate issues related to the product and resolve them.- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.- Attention to detail while trying to figure out the issues and while collaborating with the internal teams.- Have thorough knowledge of the product while continuously working towards the product s improvement.
-Achieve the KPI S and objectives in the cadence set by the team.- Learn and develop problem solving skill sets for product improvement.- Flexible and receptive to change for continuous product transformation.Skills & Experience- Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)- Technical aptitude to troubleshoot application issues.- Passion towards amazing customer experience.- Good interpersonal skills.- Flexible to work 24/7.- Good documentation skills to keep track of issues and tickets.- Good knowledge on common apps and technologies in a professional environment.- Should be willing to work from office once a week. (ref:updazz.com)

Payroll Type : Permanent