Executive - Customer Care (1-2 Yrs) Hyderabad (After-Sales/Customer Service)

- Manage large amounts of inbound and outbound calls in a timely manner- Follow communication scripts when handling different topics- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives- Generate Sales lead- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently attend educational seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targets and call handling quotas- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers (ref:updazz.com)

Payroll Type : Permanent