Hike Education - Customer Support Role (0-1 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Roles & Responsibilities :- Completing end to end Targets.- Outbound call process (min. 100 - 150 calls in a day).- Fetching out References.- Completing 2 hours connected call duration by the day end.- Responsible for the student Help/issues over calls.- Grievance handling/query handling based on the academics and curriculum.- Fetching out References and taking feedback from the students.- Handling escalations & cancellation of students, working towards retention.- Provide accurate, valid and complete information by using the right methods/tools.- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Eligibility & Offerings :- Graduate/Post Graduate in any discipline.- Freshers & Experienced (1-3 years) both can apply.- Remuneration range (Fixed) 2.5-3.25 LPA.- Attractive Incentive Structure (ref:updazz.com)

Payroll Type : Permanent