Customer Service Role (1-2 Yrs) Bangalore (After-Sales/Customer Service)

- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough- Meet call handling quotas and individual and team sales targets- Gather and analyse client data to identify possible products or services to recommend to management- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary- Follow communication protocols, rules, and policies (ref:updazz.com)

Payroll Type : Permanent