Executive - Customer Care - Banking (1-2 Yrs) Mumbai (After-Sales/Customer Service)

Role & responsibilities :- Handle customer inquiries and resolve issues efficiently.- Provide accurate information about banking products and services.- Process transactions and maintain customer records.- Ensure compliance with banking regulations and policies.- Deliver excellent customer service and enhance customer satisfaction.- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferencesPreferred candidate profile :- Minimum Bachelor s degree/Graduation must- Prior experience in customer service or banking is preferred.- Strong communication and interpersonal skills.- Ability to handle customer queries and complaints effectively.- Basic computer skills. (ref:updazz.com)

Payroll Type : Permanent