Octro - Senior Executive - International Voice/Non - Voice Process (3-8 Yrs) Noida (After-Sales/Customer Service)

(Females Only for European process)Experience : 3-8 yrsJob Description :- 90% Chat & Email, 10% Voice process- Timing : 12noon to 8pm (No cab)Working day s: Mon-FriLocation : Noida- We are looking for a self-driven and passionate individual with excellent English communication skills to communicate with European users.- You are expected to own & grow the VIPs users for our Games.- Require good analytical skills to understand our games and our users.Day to Day tasks includes :1) To connects with top players (revenue wise) through email & Facebook.2) To track user purchases (on a day-to-day basis) in the game & takes corrective actions.3) Some of the corrective actions that the team takes for VIPs are:- Rolling out special VIP bonuses4) To communicate with all users (including ones who are on track target wise).5) To conducts surveys. One of the goals of the survey is to understand what players like in the game.6) To tries to understand the user at a personal level (in terms of what is happening in their life) through Facebook, exchanging emails etc.About Octro Inc :- Octro is 16 yrs old company aims to create leisure options for the world at large. Octro s vision is to keep creating moments of joy in human life while creating best and scalable leisure options.- Headquartered in India, and funded by Sequoia, Octro is the largest and the fastest growing global mobile gaming company with leadership in Card, Casino & Casual games across the portfolio. Some 200M players have played these games 150B times. For the last few years, games in our portfolio have ranked consistently on India top 10 on AppAnnie/SensorTower for Player Revenue.- Octro was founded by serial entrepreneur Saurabh Agarwal, who sold his first venture to Intellisync/Nokia. He did his MS from Stanford University.For details, pls visit : www.octro.com (ref:updazz.com)

Payroll Type : Permanent