Executive - Customer Service - Voice Process (1-5 Yrs) Gurgaon/Gurugram/Delhi NCR (After-Sales/Customer Service)

Position Name : Customer Service ExecutiveJob Profile : - Analyze Customer problems and provide solutions using knowledge-based - Assist less experienced representatives as necessary - Diagnose customer issues through process of elimination by asking probing questions - Document issues appropriately based on existing guidelines - Explain service contract provisions to dissatisfied customers - Provide easily understood answers adapted to the customers situation - Receive inbound & outbound calls and Emails inquiry - Adherence to the Standard Operating Procedure and following the scripts - Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.Qualifications and requirements :- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
-Ability to use logics and reason to identify the strengths and weakness of alternative solutions.- A college degree or equivalent.
-Proficiency with computers, especially with CRM software and strong typing skills.
-Previous customer service experience, especially in practical industry, is preferred.
-Strong time management and decision-making skills.- Adhering to all company policies and procedures.- Take responsibility from time to time. (ref:updazz.com)

Payroll Type : Permanent