Executive - Customer Care - BPO (0-2 Yrs) Bangalore (After-Sales/Customer Service)

Post :- Customer Care ExecutiveLocation : - BangaloreSalary :-28 CTCEducation and Essential Experience:- 6 months BPO or Travel experience- Graduate / Undergraduate- Excellent Written and spoken communication,- Computer Skills ability/experience using computer applications- Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)- Open to work in a voice environmentInterview Rounds:- HR Round- Versant Test Round / VNA Round- Operations Round- Computer Assessment test Key Enablers:- Strong process orientation- High energy, High Integrity & Work Ethics- Strong interpersonal skills & ability to communicate effectively- Strong problem solving skills.Job descriptionGreeting from IGT SolutionsWe are hiring for Voice process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Profile Summary- IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company s client base.
-Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility:- Understands the various computer screens and how to utilize them effectively- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance- Adheres to all company and specific Contact Centre policies and procedures- Completes any work as assigned by ManagementInterview Time : 9-30 am to 4-30 pm (ref:updazz.com)

Payroll Type : Permanent