Creliant Software - Executive - Customer Support/Chat Support (1-3 Yrs) Pune (After-Sales/Customer Service)

Position - Chat Support ExecutiveExperience : 1-3 Years MandatoryCommunication : Excellent Skillsets : Not Technical, Presentable, positive attitudeAbout CrelioHealth : CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization. We are flourish, Open & Flexi culture organization with youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.Our Product -CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business betterCrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchasesOrg link - https://livehealth.in/We are voted as #14 rank in G2 s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.livehealth.inCrelioHealth for Diagnostics Blog - CrelioHealth for DiagnosticsResponsibilities :- Interact with users through a series of actions and answer all queries, resolve issues via chat.- Maintain and update records for daily queries and escalation.- Support the roll-out of new application features.- Troubleshoot systems, network problems, diagnosing and solving software issues at users end.- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.- Assist with high severity requests or issue escalations as needed.Requirements :- Must be a graduate in any stream.
-Effective written and spoken English communication skills.- Must be Articulate and Spontaneous in Active conversations to handle tough situations.- Ability to recognize the sensitive nature of issues and maintain confidentiality.- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.- The willingness and curiosity to learn new environments and develop new skills.- A high degree of intensity, follow-through, and collegiality.- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.- Ability to thrive in high-demand, high-pressure situations.- Should be flexible in working on the US- Time Zone.- Looking for Immediate Joiners or with a Notice period of 30 daysBenefits/Perks :- Attractive pay scale- Mediclaim benefits -Employeee Spouse 2Childrens Parents- Infinite Leave s availability post confirmation (T & C apply)- Flexible working hours & Hybrid work model- Saas Product based experience (ref:updazz.com)

Payroll Type : Permanent