Customer Service Role (1-2 Yrs) Bangalore (After-Sales/Customer Service)

- Provide customer support via phone calls for international customers, in multiple languages.- Troubleshoot customer queries and requests.- Manage customer expectations and ensure customer satisfaction.- Document customer interactions for review and follow-up.- Utilize computing and technical expertise to respond to customer inquiries.- Regularly review customer feedback and take measures to improve customer service.- Inform customers on the steps to follow to exploit services of the company.- Strong ability to communicate in multiple languages.- Excellent problem-solving and customer service skills.- Good working knowledge of computers and telephone systems.- Patience with customers and ability to handle tough situations.- Ability to work in shifts including nights, weekends, and holidays. (ref:updazz.com)

Payroll Type : Permanent