ServiceNow ITSM Technical Architect

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.
We are currently seeking a ServiceNow ITSM Technical Architect to join our team in Delhi, Delhi (IN:DL), India (IN).
ITAM Technical Architect
ServiceNow Technical Architects bring their deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding: edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates.
Why we think this position is great:
ServiceNow Technical Architects work on dynamic teams to deliver the most challenging and complex solutions on the ServiceNow platform. Looking for someone who will build trust through responsiveness, preparedness, punctuality, and accountability on all aspects of a project. You will attend and contribute to discussions within workshops, meetings, and conduct calls with customers independently. This role performs system administration support clients, including but not limited to: form configuration, simple scripting, Service Catalog configuration, and Custom Homepages, Dashboards, etc. Have a love of working in a fast:paced, collaborative, and entrepreneurial environment with smart and fun people.
Primary Responsibilities:
Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
Own the technical quality on customer projects, participate in code reviews, and oversee Go:Live planning efforts
Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
Basic Qualifications:
5 years of hands on ServiceNow experience
5 years ITAM experience
Preferred Qualifications:
ServiceNow Certified System Administrator Certification
ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Deign), etc.
LI:INCONF
About NTT DATA
NTT DATA is a 30 billion trusted global innovator of business and technology services. We serve 75 of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start:up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in R and D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata
NTT DATA endeavo
Job Type: Permanent