Navi - Field Debt Manager - Sales (2-5 Yrs) Mumbai/Navi Mumbai (BFSI Sales)

How would your role at Navi Look Like?- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same- Ensure agents regularly attend all meetings, AHMs, and training sessions as required- Highlight accounts requiring legal action and following process on the same- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis- Run daily team stand-up/huddle, ensure attendance and App adoption by the agent- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.What are some of the good to have skills for this role?- Strong communication and influencing skills.- Should have a geographical understanding of specified area.- 2 - 5 years of people management experience in sales, operations, customer experience or collections role.- Should have a working knowledge of MS Excel and Google Sheets- Should have high professional ethics and integrity- Qualification : Any Graduate (ref:updazz.com)

Payroll Type : Permanent