Key Account Manager - Client Servicing/Post Sales - IT (5-7 Yrs) Mumbai (After-Sales/Customer Service)

- We are looking for a skilled Key Account Manager to oversee the relationship s of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.- The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company s solutions and achieve mutual satisfaction.- The goal is to contribute in sustaining and growing our business to achieve long-term success.- The Job Description for Key Accounts Manager is described as below:- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives- Ensure the correct products and services are delivered to customers in a timely manner- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and deal with complaints to maintain trust- Play an integral part in generating new sales that will turn into long-lasting relationships- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsRequirements :- Proven experience as key account manager- Experience in sales and providing solutions based on customer needs- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels- Excellent organizational skills- Ability in problem-solving and negotiation- BSc/BA in business administration, sales or relevant field- Mumbai-based and willing to travel for client meetings in Mumbai and other cities- Proficient in MS Office Suite (ref:updazz.com)

Payroll Type : Permanent