KLAY - Manager - Cluster Operations - Customer Service (10-20 Yrs) Bangalore (After-Sales/Customer Service)

Cluster Operations ManagerCompetencies & Skill Set- Excellent inter personal skills to handle parents and internal team. High level of customer orientation.- Should be able to handle walk ins and convert to admissions- Self driven and attention to detail- High sense of ownership and responsibility.- Problem solving ability and MUST be a team player- Possess working knowledge in Early Childhood Education- Must be Tech friendly, needs to know Ms Office with a flair for numbersMain Responsibilities- Responsible for entire Centre Operations and managing the team- Responsible for conversions and admissions- Single point of contact for parents and team- Mentor and coach the team- Responsible for Profit & Loss of CentreQualificationsBachelors / Master s degree / Degree in Early Childhood Education Experience10- 15 years managing similar set up (ideal) Or 5-10 years of retail / customer service / client servicing background (ref:updazz.com)

Payroll Type : Permanent