Group 108 - Customer Relationship Manager (3-4 Yrs) UP (After-Sales/Customer Service)

Job descriptionKey Performance Measures:Sr Executive- CRMPreferred candidate profile- Must have knowledge of Microsoft Office and CRM Software (example-: 4QT)- Must have outstanding customer service skills.- Strong interpersonal and active listening skills.- Good computer skills.- Good MIS skills- Must have good communication skills.Key Responsibilities:- Responsible Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements- Building and maintaining positive relationships with clients: regular communication, responding to client inquiries and requests, and addressing any issues that arise- Collaborating with internal teams: work closely with other internal teams, such as the sales, marketing, and customer service teams, to ensure that clients receive a seamless and positive experience- Excellent communication, interpersonal, and negotiation skills- Strong problem-solving and decision-making abilities- Co-ordinating with the CRM Team, Manager and internal department for the process improvement & updating the MIS report.- Attending customers who visit office with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query.- Managing post booking customer services till delivery /possession stage. (ref:updazz.com)

Payroll Type : Permanent