B2B Sales Support Role (5-13 Yrs) Delhi/Delhi NCR (Sales Management)

Department B2B Travel Job Position (Title) Manager / SpecialistBackfill / New Hire New HireJob Type Full-Time Work From OfficeLocation Delhi Role and ResponsibilitiesJob Summary : - We are seeking a dedicated and detail-oriented Sales Support Specialist / Manager to join our B2B sales support team focussed on NorthAmerica Travel . The Sales Support Specialist will play a crucial role in providing administrative and operational support to our sales representatives, ensuring the efficient and effective execution of sales activities. The ideal candidate will have excellent organizational skills, a customer- centric attitude, and the ability to thrive in a fast-paced B2B environment.Key Responsibilities :Administrative Support:- Assist the B2B sales support team with daily administrative tasks, including reviewing prompt and accurate responses to Travel Agencies , Affiliates and Onshore Sales Managers - Manage and update the customer relationship management / Mondee (CRM) system with accurate and up-to-date information.- Coordinate and schedule meetings, appointments, and travel arrangements for the sales team.Customer Interaction:- Serve as a point of contact for B2B customers, handling inquiries for ADM s , Chargebacks, resolving issues, and providing ccurtae information about products and services and assist in growing the B2B market share for Mondee Marketplace - Assist in the preparation of sales performance presentations, proposals, and business improvement tailored to B2B clients.Sales Coordination:- Support the sales team in closing leads / enquiries to contribute towards our growing Market Share.- Monitor and report on sales metrics, such as sales volume, conversion rates, and customer satisfaction.- Collaborate with other departments, such as Opstech and product development, to ensure alignment on B2B sales strategies and initiatives.Process Improvement & Automation :- Identify opportunities to streamline B2B sales processes and enhance efficiency. Adopt Automation and partner with Tech teams to pilot new initiatives and drive productivity and Sales - Participate in the development and implementation of sales support tools and resources.- Provide feedback and recommendations to improve the B2B customer experience and sales outcomes.Qualifications:- Bachelor s degree in Business Administration, Marketing, or a related field preferred.- Must have hands on experience and highy proficient in all the GDS s : Sabre Amadeus, Galileo , WorldSpan - Proven experience in a sales support, administrative, or customer service role within a Travel B2B environment.- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software - Excellent communication skills, both verbal and written.- Strong organizational and time management skills, with the ability to prioritize tasks effectively.- Detail-oriented with a high degree of accuracy in data entry and documentation.- Ability to work independently as well as collaboratively in a team environment.- Customer-focused attitude with a commitment to providing exceptional service.Preferred Skills:- Experience in the industry relevant to the company s B2B products or services.- Familiarity with B2B sales techniques and best practices.- Knowledge of basic financial and accounting principles. RequirementWorking Conditions:- This position may require occasional travel to support B2B sales activities and customer meetings in north America.- Standard office environment with opportunities for remote work, depending on company policy.- This is a 100% Work from office assignment for all 5 days a week (ref:updazz.com)

Payroll Type : Permanent