Area Service Incharge (5-12 Yrs) Cochin/Kochi (B2C/Retail/Channel Sales)

Job Responsibilities : - To ensure service deliverance and achievement of service KPI targets.
-To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.
-To give best sales support to all Service partners, stakeholders, and customers.
-Responsible for warranty obligations, customer complaints resolution & service image building.
-To provide timely support to the service partners and keep they updated on the company policies and processes.
-To ensure service canters have planned spares, tools & equipment.
-Plan for the Training need to all service technician staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.
-To ensure Service Network Expansion based on the sales plan and business need - Service promotional activities planning & execution.
-Monthly review & MIS of operations.
-Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process - To act as a support hand to service franchisees for all operational issues: - Spare parts, tools & equipment Planning, - Clearing commercial issues in of service franchisee - Attending escalated customers complaints. (ref:updazz.com)

Payroll Type : Permanent