Manager - Customer Relationship - Real Estate (2-10 Yrs) Noida (After-Sales/Customer Service)

JD Description:- Responsible for End-to-End CRM activities from Sales Bookings to Documentation and Handover of Units to clients- Responsible to coordinate for post-Handover activities like Society Handover and complaint redressals- Responsible for ensuring timely resolution of customer queries and complaints and maintaining a proper mechanism to control the same- Coordinate with internal departments for quick and timely resolutions of all kinds of customer requests- Ensure Collections as per discussed targets every month- Ensure necessary actions are taken to keep outstanding under control- Communication with customers over the mail and phone- Coordinate with bankers for loan coordination and timely payments- Coordinate with clients and internally for timely ATS/Sale Deed Execution- Site visits for the respective project to assess progress from customers perspective- Prepare reports like outstanding, query analysis etc.- Ensure all kinds of changes are timely updated in documentation- Interdepartmental Coordination and with Sites as well- Should be able to lead a team of RMs for handling multiple projects.- Has to achieve desired results as per set / decided goals / KRA s.- Should have experience of enhancing customer experience in real estate industry- Should be apt in conflict resolutions- Needs to be a good administrator and team builder and motivator. (ref:updazz.com)

Payroll Type : Permanent