Youngminds Technology - Executive - Customer Support (0-3 Yrs) Andhra Pradesh (After-Sales/Customer Service)

Responsibilities :- Understanding the products and services provided by the company.- Preparing company policies and procedures.- Developing training lessons with service delivery systems.- Managing a team of Customer Support Representatives.- Supporting the customer through an email ticketing system and phone calls.- Resolving customer complaints and queries.- Providing detailed information to customers.- Monitoring the performance of individual representatives.- Maintaining records of each phone call for future reference.- Providing the new employees with training sessions for enhancing their skills.- Offering exceptional customer service and satisfaction.- Following up with customers for any further information.- Taking feedback from the customers.- Negotiating the terms and conditions with the customer.- Contributing the work to the company s knowledge base.- Maintaining a healthy relationship with the clients.- Adhering to the company s rules and regulations.Requirements :- Bachelor s degree in Business Administration or a related field.- 0-3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.- Exceptional verbal and written communication skills.- Understanding and working knowledge of Customer Relationship Management software such as CRM, etc.- Phenomenal conflict-resolution skills.- Good problem-solving abilities.- A customer-oriented individual.- Ability to meet deadlines and prioritize tasks.- Excellent negotiation and sales skills.- Outstanding interpersonal and organizational skills.- Excellent phone etiquette and active listening abilities. (ref:updazz.com)

Payroll Type : Permanent