Team Lead - Telesales - Telecom/ISP/FMCG/Retail/Pharma (3-5 Yrs) Hyderabad (Telesales/Inside Sales/BPO)

Experience : 3 years of experience in telesales or a related field, with team management experience.Qualification : Graduate.Industry : Telecom/ISP/FMCG/Retail/Pharma.Working Days : Monday to Saturday (1st, 3rd, and 5th Saturdays are working).Key Responsibilities :Team Management :- Lead and manage a team of 15 to 20 Telesales Executives (TSEs), ensuring team productivity.- Provide daily governance and drive processes to meet performance targets.Training & Development :- Train and develop TSEs on sales pitches, objection handling, and countering competition.- Continuously work on upskilling the team to drive high-quality sales by understanding customer needs.Inter-Department Coordination :- Collaborate with cross-functional teams to ensure timely service delivery to customers.- Resolve operational challenges by aligning with internal departments.Quality Sales :- Ensure the team drives quality sales by effectively assessing customer requirements and offering the right solutions.- Focus on driving revenue growth while maintaining high service standards.Target Achievement :- Drive the team to achieve daily targets related to sales attempts, customer connections, and inbound lead conversion.- Ensure timely follow-up by adhering to the GART (Guaranteed Response Time) of calling the customer within 10 minutes.Dialler Management :- Ensure effective dialler management, optimizing the productivity and efficiency of the telesales process.Motivation & Engagement :- Engage the team to stay motivated and focused on meeting targets through regular meetings and performance feedback.- Foster a positive work environment and implement strategies to boost team morale.Additional Responsibilities :- Monitor team performance through daily and weekly reports, adjusting strategies where necessary to meet targets.- Assist in driving team participation in BTL (Below-the-Line) marketing activities such as lead generation events or targeted sales campaigns. (ref:updazz.com)

Payroll Type : Permanent