Customer Relations Specialist - Real Estate (2-7 Yrs) Mumbai (After-Sales/Customer Service)

Job Title : CRM SpecialistWho Can Apply : LGBT Job Seekers (Out or Closeted)Job Type : Permanent, Full-timeCompany : Leading Real Estate CompanyExperience : 2-7 years of relevant industry experienceKey responsibilities :- Surpassing customer expectations and create a customer delight experience for onboarding and welcoming new customers- Complete ownership of process, prioritize comfort to customers by excellent engagement and relationship management - Captures customer queries generated through the Sales Force dot com (SFDC) - Informs and updates customers of the project status - Adheres to the process to prepare an escalation matrix to address customer complaints - Implements processes that ensure the timely generation of payment receipts to customer, thereby significantly reducing customer queries - Handles escalated customer complaints/queries generated via phone calls, emails, or walk-ins coordination - Generates payment advice form basis collections received from customers - Generates timely, error-free reports from SAP which are then verified by regional & HO finance departments - Identifies processes/procedures in own work area that need improvement (ref:updazz.com)

Payroll Type : Permanent