Manager - Client Relationship (0-5 Yrs) Delhi (After-Sales/Customer Service)

Roles and Responsibilities :- Develop and implement customer relationship management strategies to improve customer satisfaction and loyalty.- Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective resolution.- Analyze customer feedback and data to identify trends and areas for improvement.- Collaborate with sales, marketing, and product teams to develop and execute customer - retention programs.- Create and maintain comprehensive customer profiles to better understand their needs and preferences.- Monitor customer interactions and transactions to ensure a consistent and positive experience.- Develop and deliver training programs for customer service representatives to enhance their skills and knowledge.- Prepare regular reports on customer satisfaction metrics and present findings to senior management.Requirements :- Bachelor s degree in Business Administration, Marketing, or a related field.- Proven experience in customer relationship management or a similar role.- Strong understanding of CRM software and tools.- Excellent communication and interpersonal skills.- Ability to analyze data and derive actionable insights.- Strong problem-solving skills and the ability to handle difficult situations with professionalism.- A customer-focused mindset with a passion for delivering exceptional service. (ref:updazz.com)

Payroll Type : Permanent