Farida Gupta - Associate - Customer Experience (3-5 Yrs) Delhi (After-Sales/Customer Service)

- A customer experience executive is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders in order to keep fine-tuning the customer s experience.Job Description :- Manage Large Amounts of Calls and Emails, and Social Media, if Required.- Identify and Assess Customer s Needs to Achieve Satisfaction.- Handle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow up To Ensure Resolution- Build Sustainable Relationships and Trust with Customers Through Open and Interactive Communication- Provide Accurate, Valid and Complete Information by Using the Right Methods/tools- Follow Communication Procedures, Guidelines and Policies- Take the Extra Mile to Engage CustomersKnowledge, Skills and Other Characteristics- Strong Customer Handling Skills on Phone and Email.- Familiar with CRM Systems and Practices.- Prior Experience with Freshdesk and Magento Would Be a Plus.- Customer Orientation and Ability to Adapt/respond to Different Types of People.- Excellent Communication Skills ( Both Written and Verbal ).- Ability to Multitask, Prioritize and Manage Time Effectively.- Empathy and Compassion.- Punctuality.- Ability to Stretch Long Hours and Work for The Bigger Vision of The Company.- Experience with Microsoft Office and G-Suite (google). Basics of Microsoft Excel for Reporting Purposes Is a Must.- Comfortable with Technology and Data.- Good Hold on English Grammar.- Problem Identification and Solving Attitude.- Ability to Listen.- Customer Obsession.- High Integrity.- Decisiveness.Qualification and Experience : - Proven Customer Support Experience of Minimum 3-5 YearsMinimum Education Qualification - Graduation. (ref:updazz.com)

Payroll Type : Permanent