Associate - Customer Service - Voice Process (0-10 Yrs) Mumbai (After-Sales/Customer Service)

Job Responsibilities- To answer customers calls and solve customer queries/ complaints or grievances.- To provide all necessary information asked by the customers.- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.- Identifies the need to escalate specific issues and follow through where necessary.- Presents detailed information and responds to questions from Managers, clients, and Customers.- Person specification (competencies)- Graduate with minimum 0-10 years of experience into any BPO calling process.- Good communication skills, both verbal and written.- Hands on Computers and other internet applications.- Detail oriented with strong organizational skills & ability to multi-task.- Day Shifts Only- 6 days working - Andheri East (ref:updazz.com)

Payroll Type : Permanent