Seller Support Role - ECommerce (1-3 Yrs) Bangalore (After-Sales/Customer Service)

Job description :- The role of an Officer at Partner Support team requires the in dividual to respond to emails, make out bound calls and address vendors concerns in a timely manner. Help Partners in their day to day queries, requests and resolve complaints. Work with all internal team members and POCs of other departments to resolve Partner s concerns on time and enhance Partner Experience.- Take ownership of the tasks and work on proactively resolving issues.- Do complete RCA of issues and highlight to concerned departments if there are any gaps in the process.- Make continuous effort to improve First time resolution by contributing to all process improvement initiatives.- Collect intelligence on vendor issue and proactively suggest improvements to eliminate them. Role may also require the individual to update and maintain databases and generation of reports.- Other responsibilities would be to train Partners over the phone or any online training tool.- Customer/Service orientation- Take ownership/Willingness to stretch- Problem solving abilitySkill requirements :- Good oral and written skills in English- Ability to speak Hindi fluently- Exposure and awareness of all MS office applications-Good Excel skills (should know how to apply Pivot, Vlook up, Basic Excel formulas- Sum,Average)Experience :- Candidate must have minimum of 12 months experience from any relevant industry. They should have worked in an inbound environment and must have some amount of exposure to email/or chat.- Educational qualification.- Candidate must be a graduate.- Salary will be upto 30k per month Other expectations :- Candidate must be willing to work on 6days working.Additional info :- Shift timings : 10:am to 7:pm- Working days : Monday to Saturday (ref:updazz.com)

Payroll Type : Permanent