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Ascendum - Executive - Customer Care (0-2 Yrs) Ahmedabad/Gujarat (After-Sales/Customer Service)

Negotiable
by Updazz.com
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Job Specifications
Employment Type Full time jobs
Minimum Experience Fresher
Job Description
- Maintaining the required login hours.- Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA.- Documenting all calls with regards to the customer s query accurately in respective software.- Relevant knowledge of product and processes.- Provide quality customer service on every call.- Identify the needs of customers, resolve issues, and provide solutions on call.- To appear for refresher training.- To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills.- Ensure to follow the call quality script provided by the company for uniformity. (ref:updazz.com)

Payroll Type : Permanent
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Updazz.com (Registered since July-2017)
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