Executive - Customer Support (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities :Customer Interaction :- Respond to customer inquiries via phone, email, chat, or social media in a timely manner.- Address customer concerns, complaints, and questions with patience and professionalism.- Provide accurate and comprehensive information regarding products, services, pricing, and policies.Problem Resolution :- Identify customer issues and escalate complex problems to the appropriate department when necessary.- Resolve product or service issues by clarifying the customer s complaint, determining the cause of the problem, and explaining the best solution.- Follow up with customers to ensure their issues have been resolved to their satisfaction.Product Knowledge :- Maintain a thorough understanding of the company s products or services.- Stay updated with any changes in product features or services to provide accurate information to customers.Customer Relationship Management :- Build and maintain positive relationships with customers.- Ensure customer retention by providing excellent customer service.- Assist in managing customer feedback and suggestions for continuous improvement.Data Management :- Record all customer interactions, inquiries, complaints, and resolutions in the company s CRM system.- Prepare and maintain customer service reports by collecting and analyzing customer data.Team Collaboration :- Work closely with other departments (such as Sales, Technical Support, and Operations) to resolve customer issues.- Collaborate with team members to improve customer service processes and increase overall customer satisfaction.Continuous Improvement :- Identify areas for process improvement based on customer feedback and suggest solutions to improve service levels.- Participate in training sessions to enhance skills and knowledge about customer service best practices. (ref:updazz.com)

Payroll Type : Permanent