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Required BPO Analyst - Coimbatore

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Responsibilities:
Monitor and analyze call center performance data
Identify trends and patterns in call center operations
Provide actionable insights to improve service delivery
Develop and maintain reports to track performance metrics
Collaborate with call center management to implement improvement initiatives
Conduct root cause analysis on key performance issues
Assist in the development and implementation of training programs

Qualifications:
Bachelor 's degree in Business, Statistics, or a related field
Proven experience in data analysis or a similar role
Strong understanding of call center operations
Excellent analytical and problem-solving skills
Proficient in using data analysis tools and software
Strong communication and presentation skills
Ability to work collaboratively in a team environment

Job Profile : BPO Analyst
Industry : BPO
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Freshersworld (Registered since June-2017)
ASCENTRE TECHNOLOGIES
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