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Customer Support Executive

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by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Graduates preferably BCA and MCA well versed with computer and Microsoft office Applications.
Freshers having good communication skill in Kannada, Hindi and English may also apply.

Responsibilities:
Responding to customer inquiries and resolving problems in a professional and timely manner
Assisting customers with product information, ordering, billing, and account inquiries
Providing technical support for software, hardware, and other products
Ensuring customer satisfaction and maintaining a high level of customer service
Recording and maintaining accurate customer records and information
Collaborating with other departments to resolve customer issues
Identifying and escalating complex issues to the appropriate teams
Keeping up-to-date with product knowledge and industry trends
Contributing to the improvement of customer support processes and procedures

Qualifications:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to handle high-stress situations and difficult customers
Attention to detail and accuracy
Ability to multitask and prioritize workload
Familiarity with customer support software and CRM systems
Positive attitude and willingness to learn

Job Profile : Customer Support Executive
Industry : bsc-bca-bbm, Walkin, tech-support
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About Employer
Freshersworld (Registered since June-2017)
Prime Edventure Pvtltd
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