FreJun - Intern - Customer Success (1-1 Yrs) Any Location (After-Sales/Customer Service)

Job Description: Customer Success InternWe are seeking a Customer Success Intern who thrives on building relationships and ensuring customers have a smooth and engaging experience with our product. This role is vital in enhancing customer satisfaction, driving retention, and providing actionable insights to improve our offerings.Key Responsibilities:- Assist in the onboarding process for new customers by setting up accounts and providing necessary information to ensure a seamless start.- Proactively call customers during their first month to address any concerns and ensure onboarding success.- Collect and analyze customer feedback to identify trends, common issues, and areas for product improvement.- Conduct product training sessions to help customers maximize the value of the product.- Collaborate with the Customer Success team to develop and implement strategies that improve customer satisfaction and retention.- Work closely with cross-functional teams to resolve customer issues and address customer needs.- Maintain accurate records of customer interactions and follow-ups in the customer relationship management (CRM) system.- Ensure timely and effective follow-ups to mitigate churn risks and build strong customer relationships.What We re Looking For:- Strong communication skills (verbal and written).- Social, approachable, and able to build relationships easily.- Proactive, resourceful, and driven with a problem-solving mindset.- Understanding of the B2B sales process and experience in customer-facing roles (preferred but not mandatory).- Excellent team player with strong organizational and follow-up skills.Reach out to us at (ref:updazz.com)

Payroll Type : Permanent