Executive - Customer Service - Pharmaceutical/Healthcare (3-5 Yrs) Ghaziabad/UP (After-Sales/Customer Service)

- The Executive Customer Service representative will serve as the primary point of contact for high-priority customers, including healthcare providers, pharmacies, and patients. This role requires a deep understanding of the pharmaceutical industry, exceptional communication skills, and the ability to manage complex customer inquiries and issues effectively.- This position may require occasional travel to meet with customers or attend industry events.- The role typically involves working in an office environment with standard business hours, but flexibility may be required to address urgent customer needs.- CTC : 40000-70000 PM depending upon his last CTC.Key Responsibilities :Customer Interaction :- Handle inbound and outbound customer inquiries via phone, email, and other communication channels.- Provide accurate information about pharmaceutical products, including usage, side effects, and contraindications.- Address and resolve complex customer issues and complaints with a high level of professionalism and empathy.Problem Resolution : - Investigate and resolve customer complaints related to product quality, delivery issues, and other service-related concerns.- Coordinate with internal departments (e.g., Quality Assurance, Logistics, Sales) to ensure timely resolution of customer issues.- Document all customer interactions and resolutions in the customer relationship management (CRM) system.Relationship Management :- Build and maintain strong relationships with key customers, including healthcare providers, pharmacies, and other stakeholders.- Act as a liaison between customers and the company to ensure a high level of customer satisfaction.- Identify opportunities for improving customer service processes and suggest enhancements.Product Knowledge :- Stay up-to-date with the latest information about the company s pharmaceutical products, including new launches and updates.- Educate customers on product features, benefits, and proper usage.- Provide training and support to customers on the use of pharmaceutical products when necessary.Reporting and Analysis :- Prepare regular reports on customer interactions, issue resolution, and customer satisfaction metrics.- Analyze customer feedback and identify trends or areas for improvement.- Provide insights and recommendations to management for enhancing customer service strategies.Qualifications :- Bachelor s degree in a relevant field (e.g., Life Sciences, Pharmacy, Business Administration) or equivalent experience.- Minimum of 3-5 years of customer service experience in the pharmaceutical or healthcare industry.- Experience managing high-priority customer accounts and resolving complex issues.Skills :- Excellent communication and interpersonal skills.- Strong problem-solving and analytical abilities.- Proficiency in using CRM software and other customer service tools.- Ability to work independently and as part of a team.- High level of attention to detail and organizational skills.- Understanding of regulatory requirements and guidelines in the pharmaceutical industry.- Ability to handle sensitive and confidential information appropriately. (ref:updazz.com)

Payroll Type : Permanent