Associate - Customer Relationship (0-3 Yrs) Hyderabad (After-Sales/Customer Service)

Responsibilities :- Client Relationship Management : Serve as the primary point of contact for assigned clients, building strong relationships, and ensuring their satisfaction.- Post-Sales Support : Provide support and assistance to clients after the sales process, addressing any inquiries, concerns, or issues promptly and effectively.- Client Onboarding : Oversee the smooth onboarding process for new clients, ensuring a seamless transition from the sales team to the implementation and support phase.- Account Management : Monitor and manage client accounts, tracking their progress, identifying opportunities for growth, and proactively addressing any potential challenges.- Customer Satisfaction : Proactively engage with clients to gather feedback, assess their level of satisfaction, and identify areas for improvement.- Issue Resolution : Collaborate with internal teams, such as operations and technical support, to address and resolve any client-related issues or escalations.- Training and Education : Provide clients with necessary training and resources to maximize the use of the background verification services and ensure they understand the process and benefits.- Upselling and Cross-selling : Identify opportunities to upsell or cross-sell additional services or products to existing clients, working closely with the sales team to drive revenue growth.- Continuous Improvement : Contribute to the improvement of internal processes and workflows to enhance the overall client experience and increase operational efficiency.- CRM Management : Utilize CRM software to maintain accurate client records, track interactions, and generate reports on client activities and performance.Qualifications and Skills :- Bachelor s degree in business administration, marketing, or a related field (relevant experience can substitute for formal education)- Proven experience in a customer relationship management, account management, or similar customer-facing role, preferably within the background verification industry- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients- Excellent problem-solving and conflict resolution abilities- Customer-centric mindset with a focus on delivering exceptional service and support- Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously (ref:updazz.com)

Payroll Type : Permanent