International Voice Process

JOB RESPONSIBILITIES:
MANAGE OUTBOUND CALLS IN A TIMELY MANNER.
FOLLOW COMMUNICATION ' ' SCRIPTS ' ' WHEN HANDLING DIFFERENT TOPICS .
IDENTIFY CUSTOMER NEEDS , CLARIFY INFORMATION RESEARCH EVERY ISSUE AND PROVIDE SOLUTION AND/OR ALTERNATIVES .
SEIZE OPPORTUNITIES TO UPSELL PRODUCTS WHEN THEY ARISE .
BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE .
KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY .
MEET PERSONAL /TEAM QUALITATIVE AND QUANTITATIVE TARGETS.
REQUIREMENTS AND SKILLS
PREVIOUS EXPERIENCE IN A CUSTOMER SUPPORT ROLE .
TRACK RECORD OF OVER - ACHIEVING QUOTA .
STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING .
CUSTOMER FOCUS AND ADAPTABILITY TO DIFFERENT PERSONALITY TYPES.
ABILITY TO MULTI-TASK ,SET PRIORITIES AND MANAGE TIME EFFECTIVELY .
MINIMUM QUALIFICATION HIGH SCHOOL DEGREE .
Job Profile : International Voice Process
Industry : BPO